What is the Community Information Exchange (CIE)?
The CIE® represents a community of Partner organizations that share an electronic database that contains resources and secure client information. CIE Partners offer clients support and care coordination by providing referrals, screening eligibility for additional resources, and following up on someone’s ability to access services.
What is 2-1-1 San Diego’s role in CIE?
211 San Diego manages the CIE partnerships and technology. 211 maintains a database of more than 6,000 resources that serve San Diego and Imperial Counties. This is the same database that CIE Partners can navigate as a way to connect clients to services and refer clients to programs offered by partner organizations. When clients authorize CIE Partners to enter and share their information in CIE, Partners use the database to securely send and receive referral and eligibility information.
Why does 211 San Diego manage CIE?
We believe access to health and social services provides a foundation for individuals and families to build and sustain healthy lives, so we’re collaborating with service providers in the San Diego region to build a more efficient, equitable, and accessible system that addresses the whole health of a person through integrated, person-centered care. Click here to learn more about 211 San Diego’s mission and values.
What type of personal information may be shared with CIE Partners?
Personal information is defined differently by various privacy laws. Within CIE, personal information includes identifiable information such as a full name, date of birth, phone number, email addresses, and other information disclosed by the client and other CIE Partners that supports providing effective treatment, care or support. To view a comprehensive list of the types of information collected, visit: https://211sandiego.org/privacy-practices/
What are the benefits of sharing information with CIE?
Personalized Services: When 2-1-1 San Diego and other CIE Partners have access to basic information like contact information, household size, and primary language, it enables providers to match people to services that are likely a good fit for that person or family.
Direct Referrals: Some supportive programs accept electronic referrals from CIE Partners. This can expedite the screening process for services. Much of the time, people will receive follow up calls about their referral status and next steps. This can increase the odds of enrollment within services. To view a list of services that accept Direct Referrals, visit here: https://ciesandiego.org/partners/
More in one place: Seeking services can feel like jumping through hoops. Benefits applications and intake forms can be lengthy. After getting enrolled in one program, someone might end up with a list of 10 phone numbers to call for more support. That’s a lot to memorize or keep track of. When someone agrees to share their information with CIE, it brings much of that information to one place, making it manageable to know who to call, and what kind of resources are available.
How is client information protected?
CIE Partners are legally bound to only access personal information to support care coordination for the clients they are working with. Some examples of care coordination are activities such as using client information to coordinate referrals, screen eligibility for additional resources, and follow up on someone’s ability to access services. To learn more about our privacy practices and client rights, visit: https://211sandiego.org/privacy-practices/. Concerns about information being misused can be reported to [email protected] or by calling 858-380-5258.
How can I stop sharing my information with CIE Partners?
To process this request, our team needs to verify that a record matching your information exists. Please complete the form found at https://ciesandiego.org/revoke/ and a team member will verify that status of your request once complete.
Who can I contact if I have more questions?
If you have any concerns regarding the sharing of your information, please contact our dedicated Privacy Team at [email protected] or call us at 858-380-5258.