Direct referrals ensure individuals are proactively connected to services through a coordinated system where organizations that accept those direct referrals can:
• View Information about a client beforehand
• Follow-up with the client to ensure they are eligible to receive services
• Track information about interactions with the client over time in CIE
While informational referrals, leave it up to the client to follow up with the agency and navigate the service delivery system on their own.