Training & Technical Support – 211 San Diego

Training & Technical Support

Resource Library

User Guides and Job Aids

Here's a quick way to learn how to navigate the Partner Community. See helpful tools such as a glossary of terms, step-by-step instructions, and all other materials available to download.

Training Videos

Need a refresher on how to accept a referral or add yourself to a care team? Watch a tutorial with examples of how to utilize the Partner Community in these short videos.

Contact CIE Helpdesk

To enroll in our LMS E-learnings, reset your password, request personalized training sessions or to receive technical support in the Partner Community, please complete this form.

User Guides and Job Aids

Steps for Updating your Service Listing Profile

Need to replace an expired link or change the eligibility requirements for your service? This one-pager provides instructions on how to update your service listing.

Managing CIE User Profiles

Are you brand new to CIE and need to set up your users’ access? Has someone changed roles? Here is a summary of how to keep your staff’s information up to date. 

Glossary of Terms

A brief explanation of the terms and objects found within the Partner Community.

Training Videos

How to Consent an Individual into the CIE

Learn how to add a client’s profile into the Partner Community once they have provided their consent to participate in the CIE.

Referral Management

Learn how to manage incoming direct referrals from within the Partner Community.